ServiceNow Operations Engineer | Contract | Shift

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH138070_1715150211
Salary S$4000 - S$4500 per month
Consultant Name Cabria Jireli Gem Mejia
Consultant Email
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374


  • Ensure smooth 24×7 running of the operations
  • Plan, coordinate, and support operations related activities
  • Overseeing and/or resolving all onsite operational incidents and major issues including any change management.
  • Maintain, review and update all policies, SOPs and Emergency Operating Procedures
  • Implement service improvement programs
  • Lead Incident and Change Management to minimize impact to customer services
  • Generate and provide periodic reports to management review and meetings
  • Review and implement operations base on ITIL and industry best practices
  • Perform Alert Monitoring triggered from the monitoring system
  • Perform first level troubleshooting and resolution based on predefined troubleshooting guide provided.
  • Perform incident escalation. Ensure incidents are responded and attended to. To triage and redirect tickets for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
  • Creation of Incident details using ticketing system provided.
  • Creation of Service Request, Change Request, Problem Request using ticketing system provided
  • Liaise with users/customers on project related operational matters
  • Provide support for Audit
  • Any other duties or projects as assigned by the Management

Job requirement

  • Degree in Computer Science or similar
  • At least 2 years' related experience in ServiceNow Dashboard, Dynatrace Dashboard, AWS CloudWatch Dashboard, Data Centre Operations Support, ITIL methodologies
  • Must have ITIL V3/V4 Foundation Certification
  • Possess initiative with positive working attitudes and customer services oriented.
  • Independent and goal-oriented
  • Confident and comfortable engaging customers to deliver an elevated experience.
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability - including nights, weekends, and holidays.
  • Able to work on shifts: With 2 shift timings 7am - 3pm and 3pm to 11pm

Interested candidates may send in their resume and cover letter directly to (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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