Site Support Engineer | Perm | Shift role

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH119496_1663816005
Salary S$2500 - S$3500 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job Scope

  • Provide 1st level troubleshooting to customers.
  • Provide 24x7 Point of Contacts and onsite 1st level support for Support Teams, Clients and Client's 3rd Parties Vendors
  • Respond to customer calls in a professional and courteous manner
  • Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
  • Attend Daily Operations Review Meeting
  • Able to do initial diagnostic, categorisation, set priority, dispatch job
  • Able to support & coordinate with Support teams in incident/problem investigation and resolution.
  • Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
  • Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
  • Ensure timely escalation of major and critical incidents.
  • Submission of daily and periodic statistics and reports.
  • Ensure timely reporting of services outages or degradation and/ or batch failures
  • Contribute and Submit knowledge request if found lacking in the knowledgebase.

Job requirement

  • Diploma or Certification in Information Technologies related fields.
  • Minimum of 1-2 years of post-education IT work experience
  • Working knowledge on Windows Desktop Operating Systems thru Windows 10
  • Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
  • Experience with call tracking / ticket management system, Autotask
  • Experience with Managed Services, IT Integration and/or Consulting experience a plus
  • Basic Configuration and Administration of PC and Laptops will be a plus.
  • Must be able to work independently and/or in a team environment
  • Ability to deliver valuable and professional IT services to external clients
  • Time management and organizational skills to efficiently complete assigned tasks
  • Good communication skills to ensure successful resolution to client issues
  • Ability to interact professionally with a diverse group of colleagues and clients
  • Ability to work on site at client locations with respect to client's work environment & staff
  • Provide excellent communication with client while on site assuring superior client service

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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