- Provide 24x7 onsite 1st Level (L1) support for services and batch monitoring.
- Support the helpdesk functions.
- Support and coordinate with support teams in incident/ problem investigation and resolution
- Ensure timely reporting of services outages or degradation and/ or batch failures
- At least 2 years' experience in end user support
- Very good support knowledge in Microsoft Operation System
- Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc)
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160