Job Responsibilities:
Provide consultation and coaching to customers or partners on product features and solution deployment.
Engage in the full lifecycle of project delivery, including:
Implementation
Customization development to meet client-specific needs
Post-deployment support
Ensure a high-quality client support experience, including:
Responding to inquiries
Diagnosing and resolving issues
Delivering Level 1 or Level 2 technical support on an on-call or ad-hoc basis if needed
Collaborate effectively with cross-functional teams such as Pre-Sales, Engineering, and Quality Assurance.
Job Requirements:
Bachelor's Degree in Computer Science, Software Engineering, or a related IT field.
1-2 years of hands-on experience in software development, solution implementation, and technical support.
Good problem-solving, organizational, and communication skills.
Ability to work in a dynamic, fast-paced environment and take initiative when needed.
Willingness to participate in international project assignments when required.
Technical Experience:
Proficiency or familiarity with:
Java, HTML, JavaScript, and SQL
RESTful APIs, Web Services, and JSON
Unix and Windows platforms
Apache HTTP Server, Tomcat, JBoss, Oracle WebLogic, or IBM WebSphere
Databases: Oracle, Microsoft SQL Server, MySQL, Derby
Directory Services: Active Directory or equivalents
Application Security and Identity & Access Management (IAM)
Desirable Skills:
Exposure to:
.NET/C#, HTML5, AngularJS, ReactJS, Flutter, Cordova, or other web/mobile development frameworks
Microservices architecture, API gateways, Cloud platforms (e.g., Azure, AWS, OpenShift)
Ramakrishna Sarma Srikanth EA License No.: 02C3423 Personnel Registration No.: R22108699
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