Supply Management Executive

Job Responsibilities:

• Customer Accounts and Order book management to manage customer orders/changes in the system according to established processes and procedures
• Building and maintaining professional relationships with service providers and customers is a must
• First point of contact for order status, quotations, shipping information, customer inquiries, and concerns
• Resolve operational issues and respond to customer inquiries/requests with speed and professionalism
• Review customers' orders regularly to keep them posted on their order status, work with service providers and other relevant stakeholders to ensure timely deliveries and all shipping arrangements are made in an optimum manner
• Acting as a liaison between customers, sales/engineers, service providers, and factories regarding new, current, and future requirements
• Ensure that all customers' complaints and claims are well handled with appropriate solutions and alternatives within the time limit and follow up to ensure resolution
• Streamline and automate processes wherever possible
• Apply and adhere to Standards, policies, and guidelines
• Provide timely order management and KPI reports on a regular basis
• Assist immediate manager on team's KPI deep dive analysis, identify areas of improvement, make recommendations and drive for key actions & improvements
• Review and keep Customer Service process documentation up to date to ensure compliance
• Any other ad-hoc duties assigned by the immediate manager

Job Requirements:

• Diploma or Degree in Business or with related education/experience
• Customer and service-oriented, can-do attitude is essential
• Excellent interpersonal and communication skills
• An independent worker as well as a team player
• Self-driven, meticulous, and demonstrate a problem-solving mindset
• Able to multi-task, prioritize, work/adapt to change under pressure, and meet deadlines in a fast-paced environment
• Proactive, adaptable, and open to learning new skills
• Working experience within a logistics environment or with 3PL is a plus
• Proficient in Microsoft Office applications, in particular, MS Excel
• Knowledge of Power BI, Power Automate, and/or any other data analytics/automation tool a plus

Teo Yun Xuan License No.: 02C3423 Personnel Registration No.: R1874087

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