System Analyst (Configuration Mgmt Database) | Contract | Bank

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH138083_1715155739
Salary Negotiable
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

In a challenging and multicultural environment, we seek a Configuration Analyst to join the control tower section.

  • The Configuration Analyst is responsible for administering and executing the configuration management process and ensuring Configuration Management Database (CMDB) data integrity. This role works closely with the Configuration Manager and all process owners within IT.
  • The Configuration Analyst helps build and maintain the Configuration Management Database (CMDB) by identifying, classifying, tracking, and monitoring the operational details of assets from the Information Technology (IT) Asset Management process.
  • By working closely with other technology teams to define, update, and monitor Configuration Items (CIs), the position supports the optimization of IT service delivery and helps identify business impact of outages across the enterprise.
  • Leverage business knowledge and technical expertise to participate in business process improvements and engage in demonstrations, present value propositions, and proof of concepts.

Main Responsibilities:

  • Ensures recording and maintenance of CI information and relationships for all in-scope CIs contained within the Configuration Management Database (CMDB), ensuring data is current and provides quality input for incident, problem, change, and other IT Service Management processes.
  • Troubleshooting of CMDB technical issues - feed issue, data integration, bugs.
  • Provides expertise on the structure of the CMDB, including CI types, naming conventions, required and optional attributes and relationships.
  • Oversees and performs configuration audits on a regular basis, identifying records with incorrect or outdated information, and coordinating with CI owners to remediate data inaccuracies.
  • Single Point of Contact for ServiceNow IT4IT team and Technical RUN Teams for operational topics.
  • Monitor health of the CMDB, recommending process, design, or operational updates to reduce time and cost requirements for CMDB upkeep and improve overall data quality.
  • Monitor interface report batch execution to ensure all data feeds are properly integrated into the ServiceNow CMDB.
  • Recommend updates based on experiences to streamline processes and improve efficiency of execution.
  • Collaborate with technology teams to design integrations and consolidate data from hardware discovery and asset repository systems, ensuring the CMDB has updated source data.
  • Design, implement, and socialize detailed configuration management reports and dashboards to show overall health of the CMDB and the IT infrastructure enterprise wide.
  • Automation - Work with RUN/Build team to automate feeds and CI fields.
  • Coordinate and achieve the action plan for configuration management evolution.

Job Qualifications:

  • Ability to do efficient multitasking
  • Clear verbal and writing communication skills at multiple levels in an international context and should be able to follow organization process
  • Client-oriented with excellent relationship management with experience in IT support and service management
  • Reactivity and ability to solve problems by using different methods
  • Ability to learn and adapt and to be proactive
  • Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)
  • Ability to work under pressure


  • Degree in Information Technology or equivalent
  • 6+ years of overall IT experience
  • 3 to 5 years of experience in Configuration Management / IT Asset Management
  • Expert knowledge of ServiceNow CMDB
  • Understanding of ServiceNow Discovery and Service Mapping tool
  • Familiarity with the ITIL Framework, ITSM tools/processes/capabilities, and ITAM methodologies
  • Familiarity with export, transform, and load data management technologies
  • Interface analysis: SQL, Excel (Macro, VBA), Power BI, Batch (Powershell) skills
  • Infrastructure Skills: Good understanding of database infrastructure, cluster infrastructure, middleware infrastructure, CTRL-M, MQ for enhancement in ServiceNow
  • ServiceNow Analysis: Understanding of import set process, CI models in ServiceNow
  • Having knowledge of monitoring tools and scheduling jobs will be a plus
  • Knowledge of IT ecosystem & operations background with experience in IT
  • Technologies and/or applications background with ability to grasp impact and interdependencies

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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