System Engineer

Location Singapore
Discipline Engineering
Job Reference BBBH149680_1746526651
Salary Up to S$0.00 per annum
Consultant Name Goel Navneet
Consultant Email [email protected]
Consultant Contact No. 65515581
EA License No. 02C3423
Consultant Registration No. R1982194

Job Description
Project Support.

  • Responsible as Principal Engineer for assigned solution projects
  • Understanding of scope environment of existing project support & manage customers
  • Troubleshoot and recover customer services within SLA (onsite/remote)
  • Require traveling to customer sites when needed
  • Provide necessary technical training for new staff, L1 or customer (when needed)
  • Take over upcoming new projects from Presales Team, understand technical solutions and provide support

Product Support.

  • Able to perform troubleshooting and identify the abnormality (Cloud platform and gateway products)
  • Troubleshoot and recover customer services within SLA
  • Timely share available new updates for relevant solutions to customers and schedule patch update
  • Maintain OPS, NMS and perform basic operations

Skill Set

  • Working knowledge and understanding of basic protocols (TCP/IP, DNS, HTTP, DHCP, RADIUS,SMTP, SNMP)
  • Good hands-on working experience in - Clustering/HA
  • Troubleshooting skills to analyse and isolate technical issues
  • Technical explanation and incident management skills.
  • Experience in technical support operation for external customers solution projects and ensure
  • customer service within SLA
  • Experience in server-grade hardware maintenance
  • Experience in deploying and maintaining Cloud-based solutions (experience in AWS)
  • Experience in virtualization platform (KVM, VMware, Hyper-V, Kubernetes, Docker)
  • Experience in Storage (PureStorage, NAS, SANS)

Qualifications:
- Microsoft/VMware Certification or equivalent Server certification.
- Minimum 3 years of experience.
- internetworking skills.
- Ability to understand technical documents and follow instructions.
- Good to have Azure Certification

Goel Navneet License No.: 02C3423 Personnel Registration No.: R1982194

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