Responsibilities:

• Perform onsite software support, system deployment, audits, maintenance, and technical support to software solutions on customer premises
• Configuring systems to meet customers defined specification
• Configuring, and Installing system PC's, Servers, IP Cameras and other related hardware based technologies
• Managing the deployment of a large-scale project
• Understand our customers business, technical and operational requirements and be able to match them to value proposition
• Develop and maintain an extensive working knowledge of solutions
• Provide onsite and offsite professional services
• Ensure timely escalation and resolution of customer issues through proper channels
• Collaborate with other technical experts and engineering teams
• Provide an open forum for questions regarding strategic plans, best practices, and ad-hoc consulting for software implementation, integration, training, and change requests
• Deliver accurate, high quality system handover documentation to project stakeholders

Qualifications and experience:

• Relevant technical surveillance experience
• Experience of providing technical solutions for enterprise customers
• Excellent administration and troubleshooting knowledge of the various Windows operating system components (Active Directory, file sharing, clustering, GPO, performance monitoring, etc.)
• Excellent knowledge of networking principles and IP protocols
• Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
• Experience working with IP video systems
• Understanding of server virtualization concepts
• Understanding of video streaming methodologies
• Experience working with SQL databases
• Clear understanding of TCP, IP and UDP protocol stack
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
• Proven technical training in software and/or IT verticals in fast-paced environments