Team Lead Contact Centre Sales|Banking|Permanent|$5,500/ month

Location Singapore
Discipline Banking & Finance
Job Reference BBBH117423_1658896925
Salary Negotiable
Consultant Name Kezia Nathania
Consultant Email kezia.nathania@manpower.com.sg
Consultant Contact No. 6551 5583
EA License No. 02C3423
Consultant Registration No. R1660434


Role Overview
To ensure the delivery of quality services provided to customers over company's telesales channel supporting achievement of revenue objectives of the business. Someone who has a passion for Sales management, providing great service and beyond the call of duty to develop the Telesales Team to achieve business targets.

Responsibilities:

  • Oversee the Telesales Team in the Contact Centre to market Company's products and services with the aim to meet business and revenue targets.
  • Develop and drive a sustainable commercial Telesales Team to meet revenue profit and business targets.
  • Lead, coach and motivate all individuals in the team to achieve their sales and non-sales targets.
  • Actively listen and probe questions to accurately identify any pain points for improvements.
  • Effectively handle customer feedback as first point of contact and aim to resolve situations with high customer satisfaction.
  • Ensure that all feedback relating to products and services is escalated to relevant parties.
  • Work towards the team's objectives and demonstrate commitment to achieve business targets and personal goals.
  • Perform other duties as assigned by immediate supervisor.


Requirements:

  • Degree / Diploma in any relevant disciplines.
  • Relevant experience of at least 5 years is good to have.
  • Good People Management experience.
  • Excellent communication skills (oral and written).
  • Proactive, openly, and respectfully challenges the status quo to drive change and improvement.
  • Understanding of the principles of Sales Management and Customer Service within a Contact Centre environment.
  • Experience in delivering targets within a Telesales environment.
  • Demonstrate ability to manage sales personnel remotely, demanding workload and effectively prioritize activities.
  • Exceptional listening and analytical skills.
  • Proficient in MS Office (Words, PowerPoint, Excel).
  • Insurance Certificates (BCP & PGI) is good to have.
  • Prior experience of the insurance industry will be beneficial.



Interested candidates may send in their resume and cover letter directly to kezia.nathania@manpower.com.sg (R1660434), stating the position as the subject title in the email.

Kezia Nathania | EA License No. 02C3423 | Personnel Registration No. R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Kezia Nathania License No.: 02C3423 Personnel Registration No.: R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy