Technical Analyst (Incident/Problem Management) Contract | Bank

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH106712_1635396907
Salary S$5000 - S$8000 per month
Consultant Name Cabria Jireli Gem Mejia
Consultant Email
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374

  • Be part of a Command Centre team to handle Incident and Problem Management
  • Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process.
  • Manage and coordinate recovery actions and plans for major incidents to resolution.
  • Provide timely and informative updates to management, stakeholders and users until incident closure.
  • Ensure the appropriate level of technical or functional support team is actively engaged.
  • Chair major incident technical bridge call and provide direction if further escalation is required
  • Ensure that accurate timelines of recovery plans and activities on major incidents are documented.
  • Participate in post incident root cause analysis (RCA) as required and follow up on improvement plans
  • Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure.
  • Provide monthly incidents trend updates to stakeholders, users and management.
  • Be able to manage incidents on a 24X7 on-call rotational basis (roster based)


  • Diploma or Degree in Information Technology or any related discipline
  • Experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution.
  • Knowledge of Trading, Risk, Treasury & Markets applications is good to have
  • Experience with event monitoring, incident or problem management tools.

Jireli Gem Mejia Cabria EA License No. 02C3423 Personnel Registration No. R1434374

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