Responsibilities:

• Support the onsite engineer functions (Hardware/Software troubleshoot, Service request).
• Coordinate with Support teams, providing information such as statistics, graph and logs for the incident investigation and resolution.
• Adhere to standard operating procedures. Ensure timely escalation of major and critical incidents.
• Timely reporting of services outages or degradation and/or batch failures
• Support and Coordinate with Support Teams in incident/problem investigation and resolution
• Ensure daily and periodic statistics and reports are timely submitted.

Skills and Qualifications:

• More than 1 year experience in end user support
• Very good support knowledge in Microsoft Operation System
• Basic knowledge in IT Infrastructure (Hardware, Software, Network topologies, VPN, Server etc)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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