Technical Field Support Engineer

Location Singapore, Singapore
Discipline IT
Job Reference BBBH81400_1568954334
Salary S$2500 - S$2800 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Responsibilities:

  • Support the onsite engineer functions (Hardware/Software troubleshoot, Service request).
  • Coordinate with Support teams, providing information such as statistics, graph and logs for the incident investigation and resolution.
  • Adhere to standard operating procedures. Ensure timely escalation of major and critical incidents.
  • Timely reporting of services outages or degradation and/or batch failures
  • Support and Coordinate with Support Teams in incident/problem investigation and resolution
  • Ensure daily and periodic statistics and reports are timely submitted.


Skills and Qualifications:

  • More than 1 year experience in end user support
  • Very good support knowledge in Microsoft Operation System
  • Basic knowledge in IT Infrastructure (Hardware, Software, Network topologies, VPN, Server etc)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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