Technical Solutions Analyst (Sales Engineer)

Location Singapore
Discipline Sales & Marketing
Job Reference BBBH105280_1634117443
Salary Negotiable
Consultant Name Andalan Rvin James Murillo
Consultant Email
Consultant Contact No. 62325731
EA License No. 02C3423
Consultant Registration No. R1331697

The TSA is responsible for the following:

  • Triage and resolve technical issues stemming from advertisers' usage of advertising solutions and escalating to a consultant when appropriate for further troubleshooting.
  • Discern product confusion from bugs, identify solutions, and advise the customers to accomplish the advertisers desired outcome
  • Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the advertisers
  • Partner closely with the consultant/sales team to resolve customer issues, prioritize, and build market or vertical plans for technical services
  • Prioritize product workflow queues based on SLAs to manage volume, assignment, and escalation support for issue resolution and customer escalations

Basic Qualifications:

  • BA/BS or University Diploma in Marketing, Computer Science, Information Technology or related technical field, or equivalent practical experience.
  • Knowledge of Advertising Technology ecosystem
  • Experience in a customer-facing role as a Technical Analyst, Support or Engineer involving pro-active engagement with customers (internal/external)
  • Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript) and experience with RESTful APIs, SQL, XML and HTTP protocols.
  • Experience with technically troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery

Other Requirements:

  • Minimum of 2-3 of relevant experience as a Technical Analyst or Sales Engineer, with a focus on digital advertising products.
  • Experience in an online advertising role, and familiarity with the ad serving industry and internet technologies.
  • Excellent problem-solving, analytical, management and communication skills, with the ability to absorb technical concepts and effectively communicate them to a non-technical audience
  • Minimum of 1-2 years of relevant experience in delivery and customer-facing operations environment driven by SLA and KPI metrics
  • Ability to perform and adapt in a complex, high-stakes, fast-paced environment

Rvin James Murillo Andalan EA License No. 02C3423 Personnel Registration No. R1331697

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