Job Scope:

1. Manage escalations - customer compliments/complaints, problem-solving, post-mortem, document learnings, crisis prevention, etc.
2. Manage projects from end to end, including administering cost budgets.
3. Lead by example in all aspects for ground staff to look up to.
4. To analyze existing processes and suggest/recommend improvement plans to increase productivity/efficiency/cost-effectiveness.

Job Qualifications:

1. Diploma or Degree in Electronics/Electrical/Computer/Mechanical Engineering or equivalent
2. Min 3-4 years experience with handling PC/Notebook products and repairs.
3. Familiar with Microsoft products, particularly very good in operating Windows 7/8/8.1/10 (Preferably with relevant IT Certifications).
4. Familiar with basic networking fundamentals, TCP/IP including DHCP, DNS, etc; LAN/WAN; network switches; etc.
5. Additional knowledge such as Linux, VMWare, and Windows Server is helpful.
6. Experience in handling electronic components such as motherboards/harddisks.
7. Able to converse well with good communication skills and excellent customer handling skills
8. Team player, fast learner, positive attitude, and a keen interest in customer service.
9. Customer orientated
10. Familiar with data analysis work, spreadsheet formulas
11. Able to stand on feet to think and make snap decisions.
12. Able to work on project timelines and budgets.
13. Self-motivated, willing to explore, and have continual technical self-upgrading.

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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