Technical Support Engineer (Contract | Investment Banking)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH109375_1642121181
Salary S$7000 - S$10000 per month
Consultant Name Cabria Jireli Gem Mejia
Consultant Email
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374

As a Technical Support Engineer, you will represent the first point of contact for the organisation's IT services. You will work closely with all employees in all departments, helping and solving their technical requirements and needs. Critical to this role is the drive to get to know the end users in the Singapore and our international offices,in order to deliver high quality service. You will be given the opportunity to excel and to make an impact. The right candidate for this position will be motivated by the idea of this challenge. If you are eager to learn new technologies and help to develop our future ways of working with Technology Services in a secure manner, then this is a unique way to build a career in IT in Investment Management. Your position will be located in our Singapore office, and report to Head of End User Services. Some travel is required.

As part of End User Services, you will be working with the following:

  • Ticket processing and incident handling
  • Supporting the full suite of Microsoft 365 services
  • Desktop software and hardware issue diagnosis
  • Endpoint Management, hereunder specific focus on Windows OS troubleshooting
  • Supporting Network and Cloud Services teams
  • Supporting Cyber security, especially phishing analysis
  • SCRUM and Agile methodologies

    What you need
  • Degree in Information Technology, Computer Science or any related discipline
  • Relevant working experience in a financial services industry, is good to have
  • Experience with leading local IT support teams

    Who you are
  • Enjoy collaboration, building relationships across all levels in the organisation and continuously improving the services being offered
  • Excellent communicator and with an ability to contribute to documentation and a passion for sharing your knowledge
  • An interest in taking ownership of issues and making decisions, possessing a problem-solving mindset
  • International open mindset, customer oriented and with an eagerness to learn
  • Self-driven and proactive attitude
  • Team player, detail oriented, logical thinker and willing to grow as an individual and as part of a team

    This role will support our 24/7 follow-the-sun model. As such, there will be a requirement to work onsite shift patterns on rotation with the wider team to cover trading hours during weekdays. Candidates should be willing to work outside of core hours in a shift model and be willing to be on-call over the weekend and holidays.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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