Technical Support - (Life Science|Up to $5000)

Location Singapore
Discipline Life Sciences
Job Reference BBBH114912_1655091681
Salary S$4000 - S$5000 per month
Consultant Name Pal-Ing Ernielyn Tizon
Consultant Email ernielyn.tizon@manpower.com.sg
Consultant Contact No. 6232 5249
EA License No. 02C3423
Consultant Registration No. R1100414


Job description:

  • manage strategic long-term client relationships
  • Assist in the project pre-roll out tech support related planning and progress tracking to ensure the timelines, effectiveness, and overall success of project implementations
  • Assist in the coordination between teams and the client partner to collaborate on and execute technical integrations and ongoing support
  • Give product presentations and trainings to clients, and travel to client sites as needed
  • Communicate ongoing outcomes reports to client on a regular basis and use data to tell meaningful and actionable stories to our client partner
  • Communicate with software development team for troubleshoot, escalate, and respond to request effectively from internal teams and client partners
  • Assist in generating monthly Tech Support Report for team KPI tracking
  • Support the team in preparation of user-facing training material creation (e.g. troubleshooting guides, quickstart guides etc.)
  • Assist in create/validate software test script and provide UAT guidance
  • Testing of mobile apps & platform prior to client deployments
  • Assist in preparation of CRM (Clinical Research Material) Notification for clinical trial purposes
  • Part of technical helpdesk to support customer requests and break fixes
  • Assist in the tracking & managing of deployment of devices & equipment for projects



Job requirements:

  • Degree in Biomedical Engineering, Life Science, Computer Science, Software Engineering or related studies
  • At least 3 years of relevant working experience
  • Experience in clinical trials, and commercial projects is a plus
  • Have aptitude for using data to drive decisions
  • Knowledge on chronic disease prevention, Singapore health care system, digital health & medical wearable devices
  • Experienced in communicating to clients, partners, and other external stakeholders
  • Technical experience (Javascript, Phyton)
  • Excellent written and verbal communication skills


Interested applicants, please submit your updated resume to ernielyn.tizon@manpower.com.sg

Ernielyn Tizon Pal-ing (R1100414)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Pal-Ing Ernielyn Tizon EA License No.: 02C3423 Personnel Registration No.: R1100414

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