Job description:
- manage strategic long-term client relationships
- Assist in the project pre-roll out tech support related planning and progress tracking to ensure the timelines, effectiveness, and overall success of project implementations
- Assist in the coordination between teams and the client partner to collaborate on and execute technical integrations and ongoing support
- Give product presentations and trainings to clients, and travel to client sites as needed
- Communicate ongoing outcomes reports to client on a regular basis and use data to tell meaningful and actionable stories to our client partner
- Communicate with software development team for troubleshoot, escalate, and respond to request effectively from internal teams and client partners
- Assist in generating monthly Tech Support Report for team KPI tracking
- Support the team in preparation of user-facing training material creation (e.g. troubleshooting guides, quickstart guides etc.)
- Assist in create/validate software test script and provide UAT guidance
- Testing of mobile apps & platform prior to client deployments
- Assist in preparation of CRM (Clinical Research Material) Notification for clinical trial purposes
- Part of technical helpdesk to support customer requests and break fixes
- Assist in the tracking & managing of deployment of devices & equipment for projects
Job requirements:
- Degree in Biomedical Engineering, Life Science, Computer Science, Software Engineering or related studies
- At least 3 years of relevant working experience
- Experience in clinical trials, and commercial projects is a plus
- Have aptitude for using data to drive decisions
- Knowledge on chronic disease prevention, Singapore health care system, digital health & medical wearable devices
- Experienced in communicating to clients, partners, and other external stakeholders
- Technical experience (Javascript, Phyton)
- Excellent written and verbal communication skills
Interested applicants, please submit your updated resume to ernielyn.tizon@manpower.com.sg
Ernielyn Tizon Pal-ing (R1100414)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423
Pal-Ing Ernielyn Tizon EA License No.: 02C3423 Personnel Registration No.: R1100414
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