Technical Support Manager (Access Controls/Digital Locks)

Location Singapore
Discipline Engineering
Job Reference BBBH111732_1654523464
Salary S$4000 - S$8000 per month
Consultant Name Wee Ben Ann, Andy
Consultant Email
Consultant Contact No. 62328831
EA License No. 02C3423
Consultant Registration No. R1552080

Job Responsibilities
  • Involved in troubleshooting & resolving post installation and commissioning hardware and software.
  • Provide Level 1 support to end-user clients.
  • Administering the claims process for warranty replacement of goods returned from site.
  • Ensuring checks are made locally and taking responsibility for goods returned to the factory for testing.
  • Provide accurate and timely reporting to management on recurring product issues that may need to be addressed at the factory level.
  • Task and ticket tracking using the company's CRM (Salesforce) platform.
  • Developing and implementing training programmes and maintaining levels of competence.
Job Requirements
  • Diploma/Degree in Mechanical / Electrical Engineering or related fields.
  • Minimum of 2 years of relevant working experience within the Security Solutions industry.
  • Prior experience in mechanical hardware, ELV cabling, software and IT will be advantageous.
  • Prior experience in working with on-premise and Cloud platforms will be advantageous.
  • Proven ability to work independently as a member of a close knit team, delivering outcomes that support the team in achieving high levels of customer satisfaction.
  • Proven record of delivering a high level of customer support to end users and sales partners / integrators.
  • Possess excellent interpersonal and communication skills.

Andy, Wee Ben Ann License No.: 02C3423 Personnel Registration No.: R1552080

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