Technical Support Manager (Security Solutions)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH114502_1654054678
Salary S$5000 - S$6500 per month
Consultant Name Teh Hui Tian, Zoe
Consultant Email
Consultant Contact No. 6232 5252
EA License No. 02C3423
Consultant Registration No. R2089915

Job Responsibilities

  • Responsible for administering the claims process for warranty replacement of goods returned from site.
  • Ensuring checks are made locally and taking responsibility for goods returned to the factory for testing.
  • Supporting the business development of the organization's security solutions sales, across all verticals and regions.
  • Provide accurate and timely reporting to management on recurring product issues (if any) that may need to be addressed at the factory level.
  • Task and ticket tracking using the company's CRM (Salesforce) platform.
  • Provide constant training, in-house with the sales team and with the distribution network.
  • Developing and implementing training programmes and maintaining levels of competence.

Job Requirements

  • Diploma/Degree in Mechanical/Electrical Engineering or related fields.
  • Minimum of 5 years of relevant working experience within the Security Solutions industry.
  • Prior experience in troubleshooting & resolving post installation and commissioning hardware and software issues within the electronic access control / security industry will be advantageous.
  • Prior experience in supporting Electronic Locking or Access Control solution deployment will be highly advantageous.
  • Demonstrate a proven record of delivering a high level of customer support to end users and sales partners / integrators.
  • Knowledge of mechanical hardware, ELV cabling, software and IT will be advantageous.
  • Possess excellent interpersonal and communication skills.

Teh Hui Tian, Zoe EA License No. 02C3423 Personnel Registration No. R2089915

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