Technical Support Representative (Multiple HC | Immediate)

Location Ang Mo Kio, Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH86952_1582799293
Salary S$1800 - S$2400 per month
Consultant Name Rojo Lani Alinas
Consultant Email lani.alinas@manpower.com.sg
Consultant Contact No. 62325254
EA License No. 02C3423
Consultant Registration No. R1108334

Job Responsibilities:

  • Provide 1st level support over the phone to customers in China and Hong Kong. Communicate in Mandarin/Cantonese with customers when required
  • Listen attentively to customer's needs and concerns; demonstrate empathy & build rapport
  • Work closely with customers and follow-up on all requests in timely manner
  • Log in and update customer's enquiry, issue and resolution accurately into our sharing portal or system
  • Ensure customer satisfaction

Qualifications:

  • Basic knowledge of iOS/Android devices,tablets,PC or MAC is advantageous
  • Able to navigate through iOS, android devices/systems to deliver solutions to customer in real-time
  • Strong sense of professionalism; remains positive, calm and composed under pressure
  • Verbal proficiency in Mandarin (Min Merit grade for GCE O Level Chinese Oral Exam) OR Cantonese (intermediate level) to facilitate communication with customers from China and Hong Kong. Computer literate(Word & Excel)
  • Customer service experience,especially technical support/helpdesk will be advantageous
  • Comfortable to work between 9am to 9pm shift,including weekends and PH (e.g. 9am to 6pm, 1pm to 9pm-exact timings to be advised)
  • Location: AMK, 6months direct contract(extendable)

Rojo Lani Alinas EA License No. 02C3423 Personnel Registration No. R1108334

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