Technical Support Specialist

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH105008_1631519861
Salary S$5000 - S$6500 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes

  • Able to play a vital role in enterprise-wide change requests, and database optimization.
  • Should perform root cause analysis on failures and provided resolution steps
  • Acted as on-call support for critical/major maintenance activities.
  • Acted as a first line of defence for the application malfunctions, identified and found issue severity and escalated to leads as and when applicable.
  • Should be able to follow up with lead/senior engineers and executed the remedies for the identified production issues and ensured the issues are fixed within SLA.
  • Able to answer, evaluated, and prioritized incoming incident tickets and assisted to investigate and resolve reported application bugs.
  • Able to create performance frameworks, coding standards and best practices documents that improved the production stability.
  • Understand web performance in order to drive performance testing of web application.

Job requirements

  • Bachelor's degree in computer science or any equivalent
  • Around 2+ years of relevant experience in IT service operations
  • Good understanding in the technology e.g. Java, .Net, ASP.Net, C#, HTML, Java Script, C, C++, MS VS 2008, 2010, 2015, MS Office 2007, 2010, 2016.

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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