Technology Support (Desktop IT) | 12-Mths Contract | City Hall

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH127871_1683799857
Salary S$3000 - S$3500 per month
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:
Tier 2 - Local Support Services

  • Resolve incidents raised by end users in a timely manner to meet service level agreements.
  • Documents and implements standard operating procedures.
  • Sets up and troubleshoots connectivity or performance issues related to all organization's collaboration tools.

Workstation Support

  • Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
  • Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
  • Maintains data integrity and security for workstations environment.
  • Performs installations, upgrades and backups as requested/necessary.

Local Technology Coordination

  • Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
  • Champions initiatives implemented by the organization and provides feedback on effectiveness as and when required.
  • Develops and delivers training to local customers on the use of technology.

Job Qualifications:

  • Degree in Information Technology or equivalent
  • At least 3 years of experience in hardware, software support and networking operations.
  • Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
  • Confident in communicating and working with customers across all levels including VIPs.
  • Knowledgeable in IT Infrastructure Operations
  • Team player and possesses a customer service mindset.

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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