Job Responsibilities

• Deliver company's brand at all times and offering high levels of consistent, quality service support to our customers.
• Ensuring the delivery of quality services provided to customers over various platforms, supporting the long-term achievement of business objectives.
• Meeting monthly sales targets and key performance indicators (KPIs) consistently.
• Performing sales calls and attending to customers' requests in line with policies and procedures.
• Communicating effectively with customers using simple, clear, and concise methods.
• Actively listening and probing appropriate questions to accurately recommend products and solutions based on customers' needs.
• Proactively engaging customers through the sales cycle and ensuring prompt follow-up on every lead to increase Contact Center Outbound sales conversion.
• Effectively handling complaints at the first point of contact, aiming to resolve situations to customers' satisfaction.
• Being customer-centric by gathering customers' feedback, ideas, and suggestions to bring the team/organization closer to our customers.
• Actively participating in process improvement sessions, providing constructive feedback and suggestions.
• Escalating all feedback relating to products and services to relevant parties and documenting within systems.
• Working towards the team's objectives and demonstrating commitment to achieve business targets and personal goals.
• Participating in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.
• Performing other duties as assigned by immediate supervisor.

Job Qualifications

• With at least O' Level and above with Insurance Certificates (BCP & PGI)
• With 3 years of relevant experience, preferably in a contact center environment.
• Excellent communication and interpersonal skills.
• Able to meet sales targets and KPIs consistently.
• Proactive and results-driven approach.
• Able to handle complaints and resolve issues effectively.
• Able to work well in a team and collaborate effectively with colleagues.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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