Telesales Executive (Call Center) | Insurance

Location Singapore
Discipline Insurance
Job Reference BBBH137561_1713415155
Salary S$2500 - S$3500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Responsibilities

  • Deliver company's brand at all times and offering high levels of consistent, quality service support to our customers.
  • Ensuring the delivery of quality services provided to customers over various platforms, supporting the long-term achievement of business objectives.
  • Meeting monthly sales targets and key performance indicators (KPIs) consistently.
  • Performing sales calls and attending to customers' requests in line with policies and procedures.
  • Communicating effectively with customers using simple, clear, and concise methods.
  • Actively listening and probing appropriate questions to accurately recommend products and solutions based on customers' needs.
  • Proactively engaging customers through the sales cycle and ensuring prompt follow-up on every lead to increase Contact Center Outbound sales conversion.
  • Effectively handling complaints at the first point of contact, aiming to resolve situations to customers' satisfaction.
  • Being customer-centric by gathering customers' feedback, ideas, and suggestions to bring the team/organization closer to our customers.
  • Actively participating in process improvement sessions, providing constructive feedback and suggestions.
  • Escalating all feedback relating to products and services to relevant parties and documenting within systems.
  • Working towards the team's objectives and demonstrating commitment to achieve business targets and personal goals.
  • Participating in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.
  • Performing other duties as assigned by immediate supervisor.

Job Qualifications

  • With at least O' Level and above with Insurance Certificates (BCP & PGI)
  • With 3 years of relevant experience, preferably in a contact center environment.
  • Excellent communication and interpersonal skills.
  • Able to meet sales targets and KPIs consistently.
  • Proactive and results-driven approach.
  • Able to handle complaints and resolve issues effectively.
  • Able to work well in a team and collaborate effectively with colleagues.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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