Telesales Executive, Motor Insurance (Contact Center) - Perm

Location Singapore
Discipline Sales & Marketing
Job Reference BBBH137755_1713951978
Salary S$3000 - S$3700 per month
Consultant Name Rupa Kankariya
Consultant Email
Consultant Contact No. 65515317
EA License No. 02C3423
Consultant Registration No. R1441955

Job Responsibilities:

  • Delivering company's brand promise at all times and offering high levels of consistent, quality service support to our customers.
  • Ensuring the delivery of quality services provided to customers over various platforms, supporting the long-term achievement of business objectives.
  • Meeting monthly sales targets and key performance indicators (KPIs) consistently.
  • Performing sales calls and attending to customers' requests in line with policies and procedures.
  • Communicating effectively with customers using simple, clear, and concise methods.
  • Actively listening and probing appropriate questions to accurately recommend products and solutions based on customers' needs.
  • Proactively engaging customers through the sales cycle and ensuring prompt follow-up on every lead to increase Contact Center Outbound sales conversion.
  • Effectively handling complaints at the first point of contact, aiming to resolve situations to customers' satisfaction.
  • Being customer-centric by gathering customers' feedback, ideas, and suggestions to bring the team/organization closer to our customers.
  • Actively participating in process improvement sessions, providing constructive feedback and suggestions.
  • Escalating all feedback relating to products and services to relevant parties and documenting within systems.
  • Working towards the team's objectives and demonstrating commitment to achieve business targets and personal goals.
  • Participating in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients.
  • Performing other duties as assigned by immediate supervisor.


  • O Level and above with Insurance Certificates (BCP & PGI)
  • At least 3 years of relevant experience, preferably in a contact center environment.
  • Excellent communication and interpersonal skills.
  • Ability to meet sales targets and KPIs consistently.
  • Proactive and results-driven approach.
  • Ability to handle complaints and resolve issues effectively.
  • Ability to work well in a team and collaborate effectively with colleagues.

Interested Applicants, please email your resume to (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

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