Job Scope

• Apply expertise and judgement in providing quality, and complex client service and support to internal and external clients daily.
• Process transaction and sending of client instructions within stipulated SLA/deadline and in accordance with the procedure with high accuracy.
• Serves as the primary point of contact for internal stakeholder and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
• Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
• Collaborate closely with colleagues across location to improve efficiency, address any knowledge gap and critical issues.
• Identifies, investigates, and resolves problems in client accounts or company records.
• Act as first level of escalation from team members.
• Responsible for work allocation of the team, training of staff and specific supervisory review or approval actions.
• Engage in projects and initiatives.

Job Qualifications

• Degree holder or equivalent
• With 3 - 5 years of total work experience preferably in securities operation related role and at least 1 - 2 years' performing a checker role.
• Enthusiastic, attentive to detail, flexible and have the drive to be successful while working in a dynamic and challenging environment.
• Meticulous with high level of accuracy and productivity
• Understand complex operational process from a front to back perspective and securities market requirements.
• Control focused with good understanding of operational risk impact.
• Able to communicate effectively across all levels and team in different location.
• Able to prioritize, multi-task and work under time pressure.
• Able to learn quickly and take responsibility for own learning and development.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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