We are seeking a highly skilled and motivated individual to join our team as a Project Manager for User Acceptance Testing (UAT). In this role, you will have the opportunity to manage medium-to-large multi-functional UAT projects on a global scale, ensuring their successful delivery in alignment with major release events. Your expertise in understanding customer journeys, business processes, and impacted systems will be invaluable as you innovate creative solutions to enhance our testing strategies.
Key Responsibilities:
- Lead and project manage simultaneous UAT projects, ensuring seamless coordination and timely execution.
- Develop deep subject matter expertise in end-to-end customer journeys, business processes, and systems, enabling you to drive innovative solutions.
- Collaborate with cross-functional teams to develop comprehensive UAT strategies that maximize efficiency and effectiveness.
- Foster robust and trusted relationships with partners involved in UAT, facilitating seamless collaboration and driving project success.
- Plan, organize, and manage activities and tasks throughout the UAT planning and execution phases.
- Provide forward-thinking guidance and direction in ambiguous situations, ensuring project goals are achieved.
- Maintain open communication with the extended team, ensuring all key issues are resolved promptly and effectively.
- Lead the selection and management of test resources, leveraging industry best practices to ensure project success.
- Contribute to the development and improvement of UAT management processes.
Qualifications:
- 5 to 10 years of relevant experience in UAT and project management, demonstrating your ability to handle complex projects successfully.
- Proficient technical acumen, enabling you to quickly grasp intricate integrated systems.
- Comprehensive understanding of the Project Lifecycle and its various stages.
- Exceptional skills in identifying, articulating, and managing UAT risks.
- Ability to foresee downstream impacts and proactively address them.
- Proven track record of building trusted relationships with cross-functional partners, acting as a valued advisor and collaborator.
- Proficiency in interacting with diverse technical and business teams.
- Effective combination of critical thinking and hands-on execution.
- Good facilitation, negotiation, and conflict resolution skills.
- Detail-oriented with excellent analytical and problem-solving abilities.
- Excellent written and verbal communication skills, with a talent for organizing and conveying information clearly.
- Passion for innovation, demonstrated through creative strategies and continuous process improvement.
- Desired experience in e-commerce or contact center environments.
Bonus if you have:
- PMP certification
- SAP experience
