Key Responsibilities

• Leading overall UI standards/patterns effort towards a unified design language with creative director and a program manager
• Mentoring junior designers & interns
• Helping enforce a robust design quality for our products & concepts, with feedback sessions
• Fostering a culture of "design criticism"
• Evangelizing good design practices / values at cross-team meetings
• Engaging with executives (including the CEO) on design reviews
• Leading or assisting "innovation workshops" with product teams
• Providing the intellectual basis of design discussions (principles, themes, values)
• Engaging with "dysfunctional" products that need a leader to shape a design vision
• Leading co-sponsored projects with academia
• Helping with recruiting / interviewing top tier design candidates
• Work closely with stakeholders across multiple product teams to clearly define and prioritize user research questions, then outline and schedule research plans.
• Determine user needs by conducting task-focused analysis. Must have hands on knowledge of the end-to-end research process.
• Able to co-ordinate and prioritize research conducted internally and through external vendors.
• Synthesize and evangelize research findings to diverse audiences through creative and actionable written reports and oral presentations.
• Seek and review potential external research partners and manage existing relationships.
• Stay informed and in tune with the latest developments within User Research - methodologies, best practices, trends etc.
• Build upon the existing framework for user research conducted within the bank and the associated metrics to benchmark business impact.
• Play a senior role in delivering outstanding experiences and results, working collaboratively within a cross-disciplinary team that includes UX, visual design, and content.
• Play a central role in the execution of customer inquiries for a product or experience, helping to conduct sessions, analyze feedback, and identify needs and insights to inform or evolve bank's experience.
• Deliver high fidelity schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts.
• Confidently present design decisions to teams and stakeholders, articulating and rationalizing needs against user insights and business goals.
• Contribute to bank's UX discipline and community, adopting core approaches and tools, helping identify challenges and solutions, and enabling a fertile creative environment.
• Maintain an awareness of industry and UX trends, sharing with peers and the broader community and leveraging them within the design lifecycle

Requirements

• Bachelor's degree in Computer Science or in related majors.
• At least 6+ years of hands-on experience in User Research and Usability Testing/Analysis, Interface Design, Interaction Design, or Information Architecture.
• Must be organized, able to work with minimal supervision, flexible to switch rapidly between different projects and manage them in a timely manner.
• Ability to think strategically and develop creative solutions to research challenges.
• Working knowledge of data-logging tools such as Morae and Tobii etc.
• Proficiency in qualitative and quantitative data analysis, usability testing, eye tracking, testing across desktop, tablet and mobile interfaces, card sorting, survey evaluation, A/B and multivariate testing, and heuristic evaluations.
• Able to communicate clear, concise findings and actionable recommendations to designers, technologists, project managers and executives.
• A good portfolio or work samples showcasing UX prowess, creativity, and depth of thought
• Extensive experience designing web and mobile applications
• A clean design aesthetic, an aptitude and honed intuition for tasteful designs that are visually engaging
• A general knowledge of how design impacts engineering and vice versa
• Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization
• An experienced do-er in one or more of the following creative disciplines: Design Research, Visual Design, Interaction Design
• Passionate and curious about the cultural and socio-economic changes many markets are going through, and the creative opportunities they present
• Committed to a multi-disciplinary, research- and strategy-driven, customer-centric approach to design and innovation.
• Working knowledge of technology mediums, including a combination of Web 2.0, CSS3, HTML5, mobile OS, etc.
• Awareness of adaptive and responsive techniques
• Proven ability to work hand in hand with development teams to deliver the best design solutions based on technology and timeline constraints.
• Able to operate in self-directed capacity with minimal oversight
• Deep experience with broad range of UX design and implementation tools (Visio, OmniGraffle, Adobe CS, Axure, etc.)
• Good to have experience in web-based application design in financial services, online payments, or e-commerce

Interested candidates may send in their resume and cover letter directly to Rupa Kankariya (R1441955)

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultants at Rupa Kankariya (R1441955) EA Licence No (02C3423)

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy