Workstation End User Support | 1-Year Contract | City Hall area

Location Singapore, Singapore
Discipline
Job Reference BBBH87686_1583891678
Salary S$2500 - S$3500 per month
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email bernice.rallonza@manpower.com.sg
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:
Local Support Services

  • Resolve incidents raised by end users in a timely manner to meet service level agreements.
  • Document and implement standard operating procedures.
  • Set up and troubleshoot connectivity or performance issues related to all company collaboration tools.

Workstation Support

  • Provide workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
  • Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
  • Maintain data integrity and security for workstations environment.
  • Perform installations, upgrades and backups as requested/necessary.

Local Technology Coordination

  • Liaise between local technology and business needs and/or client projects, providing support and advice on technical related issues.
  • Champion initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
  • Develop and deliver training to local customers on the use of technology


Qualifications:

  • Minimum diploma in Information Technology or equivalent
  • Minimum 18-24 months' experience in hardware, software support and networking operations.
  • Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
  • Confident in communicating and working with customers across all levels including VIPs.
  • Team player and possesses a customer service mindset.

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

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