Admin Support | Bank | Contract

Location Singapore
Discipline Administrative & Secretarial
Job Reference BBBH133364_1699322260
Salary S$3000 - S$3400 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Job Responsibilities

  • Support credit card fee income and customer retention related initiatives
  • Analyze credit card fees portfolio for insights and business opportunities.
  • Perform fees related system enhancements and testing, where required.
  • Work with various stakeholders such as customer center, technology, operations and analytics to develop, enhance and implement customer journeys relating to fees.
  • Design, implement, track and fulfil marketing campaigns and initiatives for customer retention and fees.
  • Analyze and track financials to ensure delivery against targets. Based on data, provide recommendations on how the process can be improved.
  • Investigate and respond to customer queries or issues pertaining to fees and retention
  • Participate in ad-hoc projects, as assigned.



Job Requirements

  • Degree with a minimum of 3 years of working experience in the credit cards/banking industry.
  • Sound knowledge of card products, processes, and operations.
  • Driven, consistently meeting expectations and resourceful.
  • Good appreciation of financial market trends.
  • Good negotiation and interpersonal skills.
  • Good communication and presentation skills.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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