Job Responsibilities

• Support credit card fee income and customer retention related initiatives
• Analyze credit card fees portfolio for insights and business opportunities.
• Perform fees related system enhancements and testing, where required.
• Work with various stakeholders such as customer center, technology, operations and analytics to develop, enhance and implement customer journeys relating to fees.
• Design, implement, track and fulfil marketing campaigns and initiatives for customer retention and fees.
• Analyze and track financials to ensure delivery against targets. Based on data, provide recommendations on how the process can be improved.
• Investigate and respond to customer queries or issues pertaining to fees and retention
• Participate in ad-hoc projects, as assigned.

Job Requirements

• Degree with a minimum of 3 years of working experience in the credit cards/banking industry.
• Sound knowledge of card products, processes, and operations.
• Driven, consistently meeting expectations and resourceful.
• Good appreciation of financial market trends.
• Good negotiation and interpersonal skills.
• Good communication and presentation skills.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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