Admin Support | Bank | Contract

Location Singapore
Discipline Administrative & Secretarial
Job Reference BBBH133364_1699322260
Salary S$3000 - S$3400 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Responsibilities

  • Support credit card fee income and customer retention related initiatives
  • Analyze credit card fees portfolio for insights and business opportunities.
  • Perform fees related system enhancements and testing, where required.
  • Work with various stakeholders such as customer center, technology, operations and analytics to develop, enhance and implement customer journeys relating to fees.
  • Design, implement, track and fulfil marketing campaigns and initiatives for customer retention and fees.
  • Analyze and track financials to ensure delivery against targets. Based on data, provide recommendations on how the process can be improved.
  • Investigate and respond to customer queries or issues pertaining to fees and retention
  • Participate in ad-hoc projects, as assigned.

Job Requirements

  • Degree with a minimum of 3 years of working experience in the credit cards/banking industry.
  • Sound knowledge of card products, processes, and operations.
  • Driven, consistently meeting expectations and resourceful.
  • Good appreciation of financial market trends.
  • Good negotiation and interpersonal skills.
  • Good communication and presentation skills.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit