APAC Benefit Ops Analyst, 6-month, CBD

Location Singapore
Discipline Human Resources
Job Reference BBBH115435_1655970354
Salary S$5500 - S$7500 per month
Consultant Name Fu Yee Chen, Lyn
Consultant Email lyn.fu@manpower.com.sg
Consultant Contact No. 62325738
EA License No. 02C3423
Consultant Registration No. R1110796

Our client the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. They have global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

Job Description:
We are looking for a APAC Benefit Operation Analyst under temporary contract (minimum 6 months with possibility of contract extension). The candidate should have prior experience in benefit operation tasks such as employee benefit registration and de-registration, data processing and reconciliation of vendor invoices, able to articulate clearly and confidently in order collaborate effectively with vendors and other cross functional stakeholders in a fast-paced and high demand environment.
Job Scope:

  • Enrollment and de-registration of employees and dependents benefit within APAC countries with vendors, including but not limited to:
    • Obtaining required information from employee
    • Review and verifying the information provided by employee
    • Clarification with vendors / employees on discrepancies
  • Review and reconcile monthly internal enrollment and termination listing for APAC countries against vendor's list to ensure no employees missed out
  • Organize enrollment/de-registration forms, vendor contract documentation (SOW / NDA / DSA) and invoices into respective shared folders
  • Review vendor invoices (either monthly / quarterly) against agreed SOW and internal report to ensure no unexpected fees billed and submit payment request
  • Consolidation of feedback from vendors on monthly basis with respective stakeholders and perform review against agreed SLA / KPI to highlight any potential missed SLA / KPI to procurement team
  • Compile the historical fees and cost billed by vendor for benefit operation based on countries
  • Assist employees' with benefit-related queries via HR on Call
  • Assist with drafting benefit FAQ communication for employees and arranging benefit talk sessions between vendors and employees
  • Assist with conducting employee satisfaction survey on benefit related topics
  • Review existing benefit operation processes and provide a step-by-step guide for easy reference and transition / handover purposes


  • Tertiary degree and at least 1+ years of working experience in the same portfolio for a sizeable company
  • Basic knowledge of employment laws and regulations for more than one countries in APAC.
  • Possesses hands on, functional knowledge and experience of handling Private Medical Insurance, medical checkup and other related benefit schemes or programs
  • Good in organizational skills with attention to details and ability to work to tight deadlines
  • Self-starter-able to work on own initiative with excellent organization and prioritization skills
  • Experience or desire to work in a dynamic fast-paced / tech start up environment
  • Ability to work under pressure with conflicting demands, and be comfortable with ambiguity

Additional Information:

  • Salary - Open for discussion
  • Contract duration: 6-month contract, renewable and convertible
  • Commencement Date: Immediate
  • Working days and hours: Mon to Friday, 9 to 6pm
  • Location: CBD

Lyn, Yee Chen Fu EA License No. 02C3423 Personnel Registration No. R1110796

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