Job Description:
You will play a key role in managing high volumes of immigration cases across the region, ensuring compliance and delivering a seamless experience to employees and stakeholders.

Job Scope:

• Manage and support high volumes of APAC immigration cases from initiation to completion, ensuring speed, accuracy, compliance, and a high-quality experience for stakeholders.
• Collaborate closely with external immigration vendors to monitor case progress, ensure timely service delivery, and escalate issues when necessary.
• Maintain accurate, up-to-date case records and documentation, including data entry, system updates, and file management.
• Assist in the creation and ongoing maintenance of process documentation, training materials, and knowledge resources to support consistent and efficient operations.
• Track and analyze key metrics and immigration data, supporting regular reporting and identifying opportunities to improve performance and compliance.
• Contribute to process improvement and automation initiatives aimed at increasing efficiency and enhancing the overall employee experience.
• Stay informed of relevant APAC immigration regulations and policy changes, helping to communicate updates and assess potential impacts on cases.
• Adapt quickly to changes in tools, workflows, or policies within a fast-paced, dynamic environment.

Requirements:

• Bachelor's degree or equivalent practical experience.
• At least 1 year of relevant experience in managing and navigating various immigration programs or similar HR operations.
• Proficiency in Microsoft Excel, including VLOOKUP, PivotTables, and managing large datasets.
• High level of accuracy and attention to detail, even when working under pressure.
• Able to handle confidential information
• Proven ability to work in a fast-paced, high-volume environment while managing multiple tasks and deadlines efficiently.
• Organisational skills with a meticulous approach to tracking cases, deadlines, and documentation.
• Excellent verbal and written communication skills, with a collaborative, solution-oriented mindset.
• Interpersonal and stakeholder engagement skills, with the ability to work effectively across teams.
• Comfortable using digital tools and systems to drive efficiency (e.g., Lark, Bitable, or similar platforms).
• Proactive problem solver, able to navigate ambiguity and support process improvements where needed.
• Vendor management experience, including large scale and regional engagement.

Additional Information:

• Salary - Open for negotiation
• Contract duration: 12-month contract
• Commencement Date: Immediate
• Working days and hours: Mon to Friday, 9am to 6pm, Hybrid
• Location: CBD, One Raffles Quay

Lyn, Yee Chen Fu EA License No. 02C3423 Personnel Registration No. R1110796

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