Business Solutions and Services Manager

Location Singapore River, Singapore
Discipline Transportation, Logistics & Supply Chain
Job Reference Cris_1552963900
Salary AWS+VB
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job Scopes:

 

  • Plan and Lead the implementation plans for new business solutions in the company
  • Constantly monitor and propose effective solutions to match business requirements, optimize team performance and maximize client's satisfaction
  • Provide leadership to your team; manage tactical and strategic activities with focus on continuous improvement
  • Supervise team members pertinent to daily operations and assigned projects
  • Lead process optimization initiatives and develop robust SOPs and BCPs
  • Translate the objectives into effective project plans and ensure appropriate resources are identified and deliver the desired outcomes
  • Overcome challenges through effective communication and collaboration with your team and internal clients
  • Set clear service and operations expectations
  • Ensure regular quality control and daily task completion
  • Ensure all relevant inventory and stocks are in place
  • Ensure all Content and IT-related deliverables are delivered to agreed service levels
  • Monitor quality of service delivery of your team and suppliers and ensure follow up
  • Share recommendations for improvements across departments
  • Lead initiatives to drive service and operations enhancements
  • Minimize last-minute scheduling and rectification through effective planning
  • Investigate damages and failure trends and make recommendations to the Management
  • Monitor the workload and output of the team
  • Quality check all delivery to ensure work is delivered to specifications
  • Participate in tender processes, define service contracts specifications and prepare business cases
  • Ad-hoc projects assigned

Requirements:

  • Degree/Diploma in any field
  • Minimum 5 years of experience in similar capacity
  • Proven track record of working with multiple levels of leadership; in an operational role in technology or equivalent experience in management consulting or corporate strategy
  • Experience in effective management of contractors, service providers, temporary staff and team leadership
  • Proven experience in resource planning and workload distribution required
  • Strong skills in project management, relationship management, and change management
  • Proven structured and organized business style
  • Excellent time management and project management skills

 

 

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547