Concierge Receptionist, S$3K, 3 to 12-month, CBD

Location Singapore
Discipline Administrative & Secretarial
Job Reference BBBH138445_1715938026
Salary S$2500 - S$33000 per month
Consultant Name Fu Yee Chen, Lyn
Consultant Email
Consultant Contact No. 62325738
EA License No. 02C3423
Consultant Registration No. R1110796

Job Scope:
Guest Arrival

  • Provide superior customer service to meet on-site client's expectations
  • Provide a consistent Guest Welcoming and registration process for individuals and groups
  • Adhere to required levels of security standards for registration and access control
  • Provide arrival and transportation options and information
  • Adhere to time standards and ensure the mechanism of contacting the host is accurate and up to date

Client floor & Meeting Room Management

  • Take ownership of the Client floor and meeting rooms, re-setting, keeping the rooms and spaces clear and in functioning order
  • Work seamlessly with other team members such as the catering, cleaning and IT support team, potentially inspecting works done prior to releasing the rooms back for use
  • Keep up to date with health & safety standards, and be the recognized point of contact in an emergency or evacuation

Switchboard / Telephony

  • Provide consistent switchboard and telephony call and answering skills

Concierge & Value Add

  • Provide concierge services and information, ranging from cloak & luggage storage, business services such as printing & copying, lost and found and VIP escort

Site Operations Management

  • Seek ways to constantly reduce costs and improve operational standards.
  • Maintain premises in neat and good working condition at all times.
  • Maintain duplicate desk/meeting room keys in good order
  • Achieve Key Performance Indicators and Service Level Agreement targets
  • Handle incoming and outgoing calls, filter for "scam" callers, and route to appropriate employee
  • Take messages if employee is unavailable and share message with employee
  • Receive visitors and inform that visitor has arrived
  • Guide visitors on Security Sign-in procedures and issue appropriate Security Passes to visitors
  • Ensure visitors are offered refreshments while waiting.
  • Manage and maintenance the upkeep of the front office/ reception area so that it is presentable at all times
  • Maintain external conference room booking schedules to maximise efficient use of space
  • Answer and Soft Transfer to Calls
  • Manage conference room supplies and provide tea/coffee to participants in meetings

Mailroom Services

  • Assist in recording all mailroom services, including sorting/arrangement and delivery to user.
  • Coordinate and facilitate the delivery person to assign the location and handling parcel.
  • Receiving and assist arrange to Singpost for normal mail/parcel delivery.

Job Requirement:

  • 'A' Level or Diploma
  • Good command of written and spoken
  • Team player
  • Good administrative skills
  • Proficient in Microsoft Office applications
  • Service-oriented and positive attitude

Additional Information:

  • Contract duration: Immediate for 3 to 12-month
  • Working days and hours: Mon to Friday, 9am to 6pm
  • Location: Few locations

Lyn, Yee Chen Fu EA License No. 02C3423 Personnel Registration No. R1110796

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