Executive, Customer Care | UP to SGD2,600 + comm | TUAS

Location Singapore, Singapore
Discipline Administrative & Secretarial
Job Reference Andy_1567495867
Salary S$2200 - S$2600 per month + AWS + VB
Consultant Name Wee Ben Ann, Andy
Consultant Email andy.wee@manpower.com.sg
Consultant Contact No. 62328831
EA License No. 02C3423
Consultant Registration No. R1552080
Job Responsibilities
Customer Service
  • Represent the Company in a professional manner as a front line employee
  • Identifying and responding to customers' needs by providing technical advices
  • Work as a team with internal and external stakeholders like customers, contactors, workshop & etc.
  • Prepare quotation, debit note or credit note to customers and raise work orders
  • Negotiation of repair pricing with customers
  • Raise job orders to workshops & contractors
  • Liaise with controllers & contractors on service/repair quality and price of work
  • Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
  • Update the service/repair schedule and vehicle collection with customers.
  • To perform basic investigation into customers' complains and rectify the problems by coming up with recommendation within guidelines
  • Escalate more pressing issues to Supervisors.
  • Collection of payment
  • Performs ad hoc duties as assigned by Supervisors
Sales
  • Mainly handling indoor sales.
  • Assist to expand and develop clientele base
  • Proactively identify and pursue sales opportunities within the industry
  • Cold-calls to potential prospects
  • Maintain good rapport with new and existing customers
  • Assist in after-sales service and debt collection
  • Other duties as assigned by Supervisor
Job Requirements
  • Minimum "O" Levels or equivalent.
  • Minimum of 2 years of relevant experience in a customer-facing or sales role.
  • Able to work on alternate Saturdays and overtime if necessary.

Andy, Wee Ben Ann License No. 02C3423 Personnel Registration No. R1552080

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