Front Office Executive, Contract

Location Singapore
Discipline Administrative & Secretarial
Job Reference BBBH138444_1715937645
Salary S$2800 - S$3000 per month
Consultant Name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant Email [email protected]
Consultant Contact No. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914


Front Office Executive, Contract

Responsibilities
Guest Arrival

  • Provide superior customer service to meet on-site client's expectations
  • Provide a consistent Guest registration process for individuals and groups
  • Adhere to required levels of security standards for registration and access control
  • Provide arrival and transportation options and information
  • Adhere to time standards and ensure the mechanism of contacting the host is accurate and up to date



Client floor & Meeting Room Management

  • Take ownership of the Client floor and meeting rooms, re-setting, keeping the rooms and spaces clear and in functioning order
  • Work seamlessly with other team members such as the catering, cleaning and IT support team, potentially inspecting works done prior to releasing the rooms back for use
  • Keep up to date with health & safety standards, and be the recognized point of contact in an emergency or evacuation



Switchboard / Telephony

  • Provide consistent switchboard and telephony call and answering skills



Concierge & Value Add

  • Provide concierge services and information, ranging from cloak & luggage storage, business services such as printing & copying, lost and found and VIP escort



Site Operations Management

  • Seek ways to constantly reduce costs and improve operational standards.
  • Maintain premises in neat and good working condition at all times.
  • Maintain duplicate desk/meeting room keys in good order
  • Achieve Key Performance Indicators and Service Level Agreement targets
  • Handle incoming and outgoing calls, filter for "scam" callers, and route to appropriate employee
  • Take messages if employee is unavailable and share message with employee
  • Receive visitors and inform that visitor has arrived
  • Guide visitors on Security Sign-in procedures and issue appropriate Security Passes to visitors
  • Ensure visitors are offered refreshments while waiting.
  • Manage and maintenance the upkeep of the front office/ reception area so that it is presentable at all times
  • Maintain external conference room booking schedules to maximise efficient use of space
  • Answer and Soft Transfer to Calls
  • Manage conference room supplies and provide tea/coffee to participants in meetings



Mailroom Services

  • Assist in recording all mailroom services, including sorting/arrangement and delivery to user.
  • Coordinate and facilitate the delivery person to assign the location and handling parcel.
  • Receiving and assist arrange to Singpost for normal mail/parcel delivery.



Required Skills:-

  • Must be organized, fast and have excellent attention to details
  • Able to multitask and work independently in a fast-paced environment


Qualifications:

  • Min GCE A level/Diploma
  • At least 1- 2 years of working experience in administration

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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