HR Shared Services Coordinator

This position reports to the Manager / Team Lead, HR Shared Services at the organisation's R&D India location. HR Shared Services Coordinator role with the responsibility of providing timely, specific information and support to the employees related to Human Resources and related administrative support and follow-up.

Job Description
The HR Shared Services Coordinator will be part of our APAC HR Shared Services team. The APAC HR Shared Services team is the front-line contact for all employee and manager questions (how to for Singapore E.P., benefits, new hires, compensation, performance development, talent acquisition, training, references, and employee records). The team provides transactional & administrative support and works to drive process simplification, standardization & documentation across the organisation.

Roles and Responsibilities

• Serving as a first HR point of contact for all employee and manager enquiries
• Submit new foreign worker pass (E-Pass or S-Pass) requests in Manpower system including payment via corporate card with expense submission in Concur
• Submit new D-pass requests in Manpower system including payment via corporate card with expense submission in Concur
• Submit foreign worker + D-Pass renewals in Manpower system including payment via corporate card with expense submission in Concur
• Cancel foreign worker pass in Manpower system
• Export report from in Manpower system to be sent to AskHR to process the S-Pass foreign worker levy (monthly)
• Issuance of E-Pass once the new or renewed work pass application is successful
• Checking on the Manpower system on the status of all applications and sharing all the updates received from Manpower system
• Submit new Long Term Visit Pass requests in Manpower system including payment via corporate card with expense submission in Concur
• Submit Short-Term Visit Pass (STVP) requests
• Submitting appeal if needed when the pass application/ renewal is unsuccessful
• *MOM - Request for time to get the pass issued/renewed or send pass holder home form
• Responding to employee and manager enquiries through our centralized HR Case Management system
• Administration of employment changes; transfer, promotion and ad hoc changes to include the issuance of supporting documentation, HRIS update and payroll processing
• Support offer letters creation and routing for signature
• Assist with payroll administration as required
• Set up and maintain HR personnel files
• Assist with administration of benefits
• Ownership of Leaver process
• Participate and contribute to HR projects as required
• Update HRSS documents and processes as required
• Provide general HR Administrative support as required
  
  Qualifications (knowledge, skills, abilities)
• Bachelor's degree or equivalent.
• 1-2 years business experience and exposure to employee documents and data
• High level of discretion, ability to maintain confidentiality and professional maturity
• Excellent attention to detail
• Customer service and communication skills
• Organization skills and ability to prioritize competing tasks
• Administrative skills and experience following processes and documentation
• Experience with Microsoft office (Word, Excel, PPT, Outlook) and exposure to other business applications
  
  Basic Requirements:
• HR or Business qualification with a HR component at degree level
• Work Experience: 1 - 2 years in a similar HR role
• Ability to handle high volume of employee contacts daily while maintaining a positive attitude
• Customer service skills
• High level of focus and attention to detail and accuracy
• Personable, able to comfortably deal with a variety of people
  
  Requirements:
• Self-starter with demonstrated examples of using own initiative to drive change
• High personal integrity required in handling confidential information
• Ability to work effectively in multi-cultural and cross-functional teams
• Excellent time management and organizational skills
• Communication and interpersonal skills
  
  Interested applicants, please submit your resume to: abelene.kang@manpower.com.sg
  Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
  EA License No: 02C3423 Reg No: 199505951H

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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