HRConnect Customer Experience/HRSS, S$4K, 12-month contract

Location Singapore
Discipline Human Resources
Job Reference BBBH120886_1667440339
Salary S$3500 - S$4500 per month
Consultant Name Fu Yee Chen, Lyn
Consultant Email
Consultant Contact No. 62325738
EA License No. 02C3423
Consultant Registration No. R1110796

Job Scope:

  • Answers general questions and redirects misplaced calls
  • Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in answering Employee and Manager inquiries and resolving Employee and Manager HR challenges
  • Guides HR Employee Self-Service and Manager Self-Service transactions
  • Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
  • Inputs data into Workday to transact on customer requests
  • Escalates Employee and Manager inquiries to HRConnect Manager if questions relate to Tier II Functional Specialists when specific, in-depth functional knowledge is required and if the case cannot be closed and requires further escalation.
  • Document all employee inquiries, issues, and transactions in case management tools as required
  • Provide ideas and participates in continuous improvement workshops and projects as requested
  • Participates in ad hoc projects as required

Job Requirements:

  • Bachelor's Degree with minimum 1+ years of general HR experience
  • 3+ years of customer support, call center experience
  • Familiarity with HR services / processes, HRIS (Workday, Time and Attendance and other HR systems)
  • Written and oral communication skills
  • Attentive listening skills and customer service skills
  • Good in interpersonal skills and attention to detail
  • Computer skills in Microsoft office software
  • Teamwork and collaboration skills
  • Ability to handle confidential and sensitive information

Additional Information:

  • Salary - S$4K, with 1-month completion bonus
  • Start Date: Immediate
  • Working days and Hours: Mon to Fri, 7:00am - 4:00pm or 8:00am - 5:00pm or 9:00am - 6:00pm
  • Contract Duration: 12-month, with 1-month completion bonus
  • Location: The Metropolis (Buona Vista MRT, Exit D, walking distance)

Lyn, Yee Chen Fu EA License No. 02C3423 Personnel Registration No. R1110796

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