Job Scope:

• Monitor, identify, and troubleshoot issues for partner integrations
• Act as point of contact to discuss post-launch issues with partners
• Identify opportunities for process improvements
• Accurately maintain case management system, and record status of work
• Utilize debugging tools to fix or triage partner issues autonomously
• Identify when cases require escalation, and engage with higher support tiers to hand off cases
• Follow documented process flows and playbooks to resolve partner issues
• Ensure prompt and proper resolution of technical challenges
• Document new processes and keep documentation up to date

Job Qualifications:

• Degree in Computer Science or technical discipline or equivalent practical experience
• With 3 - 5 years' experience
• Working knowledge of SQL and Linux operating system
• Programming or scripting experience is a plus
• Excellent analytical skills, troubleshooting, and problem-solving skills
• Highly detail and process oriented
• Good at documenting new processes and keeping documentation up to date
• Excellent written and spoken interpersonal communication skills.
• Able to communicate complex technical issues clearly to a variety of audiences

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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