People Support Specialist (HR) - Korean Stakeholders

Location Singapore
Discipline Human Resources
Job Reference BBBH135666_1706502595
Salary Negotiable
Client SLB
Consultant Email siau.zianyi@experisitcont.sg.manpowersg
EA License No. 02C3423


Responsibilities

  • Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
  • Ensure employee inquiries are properly researched and handled in the most complete and professional way.
  • Connect with employees by phone and email to explore their needs and determine level of support required.
  • Use your exceptional analytical skills to research and resolve complex and sensitive issues.
  • Take ownership in the employee experience and contribute directly to the company culture for all employees.
  • Obsess over the customer experience in every interaction.
  • Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.
  • Able to read and write in Korean (TOPIK II Level 5) to efficiently communicate with non-English speaking locals based in Korea, pertaining to their internal HR queries. To provide HR support for non-English speaking colleagues in Korea and answer their queries, which will require use of Korean language.



Requirements:

  • Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
  • Or minimum of 4 years of experience in customer service support and a working knowledge of Human Resources.
  • Bachelor's degree or equivalent and relevant work experience
  • Proficiency in spoken Korean (TOPIK II Level 5) to liaise with non-English speaking locals in Korea to answer to their HR queries in Korean language.