Sales Support Coordinator

Location Singapore
Discipline Administrative & Secretarial
Job Reference BBBH104941_1631505559
Salary Negotiable
Consultant Name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant Email
Consultant Contact No. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914

Sales Support Coordinator

Job Description:

  • Manage on-boarding information flow through CRM tool.
  • Manage on-boarding contact plan and coordinate with Customer Service on new accounts list
  • Process and follow up the new account opening to encourage FTB and measurements on FTB targets count and revenue
  • Manage first step of customer life cycle through activities such as on-boarding calls, proactive track & trace for the first month of shipping, conduct customer survey after first month, explain first invoice to customer as well as follow-up with new customer without shipments and ensuring high FTB retention rate
  • Provide on-boarding and email contact strategy reports to Sales Management
  • Promote usage of billing tools by orientate and walk through the tools with customers while ensuring a smooth customer registration
  • Contact inactive accounts which have lapsed for more than 6 months for reactivation. Supports frontline Sales with customer calling during campaigns. Increase revenue through improving customer activation & retention ratio
  • Enhance new customers experience by taking customer through the on-boarding program. Explain to the customer the mode of payment, credit terms. Teach customer how to extract invoice and how to read invoice
  • Liaise with Marketing and vendor to ensure materials are sent to new customers in time
  • Assist in data quality management as well as data encoding and searching of telephone numbers from directories and other sources
  • Sales support and other ad-hoc projects.

Job Requirements:

  • Diploma or equivalent
  • Preferably 2 years of experience in Sales or Customer Service
  • Customer-oriented, pro-active and possess a positive work attitude
  • Ability to multitask, work under pressure and tight deadlines
  • Demonstrate good spoken and written communication skills
  • Team player with good interpersonal skills
  • Proficient in Microsoft Excel and Word and IT savvy
  • Knowledge of Sales tool (e.g. COMET, OMS, etc) is a plus

Interested applicants, please submit your resume to :
Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
EA License No: 02C3423 Reg No: 199505951H

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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