Sales Support Coordinator

Location Singapore
Discipline Administrative & Secretarial
Job Reference BBBH104941_1631505559
Salary Negotiable
Consultant Name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant Email abelene.kang@manpower.com.sg
Consultant Contact No. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914


Sales Support Coordinator

Job Description:

  • Manage on-boarding information flow through CRM tool.
  • Manage on-boarding contact plan and coordinate with Customer Service on new accounts list
  • Process and follow up the new account opening to encourage FTB and measurements on FTB targets count and revenue
  • Manage first step of customer life cycle through activities such as on-boarding calls, proactive track & trace for the first month of shipping, conduct customer survey after first month, explain first invoice to customer as well as follow-up with new customer without shipments and ensuring high FTB retention rate
  • Provide on-boarding and email contact strategy reports to Sales Management
  • Promote usage of billing tools by orientate and walk through the tools with customers while ensuring a smooth customer registration
  • Contact inactive accounts which have lapsed for more than 6 months for reactivation. Supports frontline Sales with customer calling during campaigns. Increase revenue through improving customer activation & retention ratio
  • Enhance new customers experience by taking customer through the on-boarding program. Explain to the customer the mode of payment, credit terms. Teach customer how to extract invoice and how to read invoice
  • Liaise with Marketing and vendor to ensure materials are sent to new customers in time
  • Assist in data quality management as well as data encoding and searching of telephone numbers from directories and other sources
  • Sales support and other ad-hoc projects.


Job Requirements:

  • Diploma or equivalent
  • Preferably 2 years of experience in Sales or Customer Service
  • Customer-oriented, pro-active and possess a positive work attitude
  • Ability to multitask, work under pressure and tight deadlines
  • Demonstrate good spoken and written communication skills
  • Team player with good interpersonal skills
  • Proficient in Microsoft Excel and Word and IT savvy
  • Knowledge of Sales tool (e.g. COMET, OMS, etc) is a plus



Interested applicants, please submit your resume to : abelene.kang@manpower.com.sg
Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
EA License No: 02C3423 Reg No: 199505951H

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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