Job Scope

• Oversee payroll operations of APAC countries through management of country vendor service levels and ensure compliance to local regulations.
• Engage with internal stakeholders to understand requirements and provide support in all matters representing the payroll function. Closely manage escalations
• Collaborate with country, regional and global departments to develop solutions to complex payroll and related matters.
• Work within a dynamic team of colleagues from multiple locations where cross support to other colleagues is also required.
• Take ownership of processes and serve as point of contact for all payroll operations escalations and query resolution.
• From time to time undertake special projects and initiatives to achieve more efficient and compliant operations.
• Ensure all administration is maintained for: filing standards; closing of customer queries, and other regulatory requirements, etc

Job Qualifications:

• Degree or equivalent extensive studies qualification
• At least 4 years of previous Payroll Operations experience
• APAC Regional exposure with end-to-end multi-country experience
• Able to articulate and explain the challenges etc. faced in payroll processing for the countries in scope
• Experience in working with 3rd party vendors
• Has coordinated and managed communication between multiple stakeholders/BPO Teams.
• Have experience with Strategic initiatives and administrative experience

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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