As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 65 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

Responsibilities:

• Manage multiple vendors concurrently, including determining Service Level Agreements and KPI encompassing Turn Around Time, Repeat Return, Onsite Response Time as well as other service deliverable metrics
• Design and develop a delivery of scorecard results, action plans, and conduct regular performance management meetings with vendor(s)
• Put in place a structured system to ensure that all vendor(s) staff are properly trained in Company's products as well as internal procedures and systems
• Build and improve strong working relationship with vendors (e.g. communication, collaboration, issue resolution) and drive continuous improvements in behaviour and performance
• Manage administrative duties, including verifying the authenticity of claims and processing vendor claims in a timely fashion
• Provide basic product troubleshooting support, where necessary

• Proven track record in 3rd party vendor management in previous role(s). Someone with at least 3 -4 years of vendor management experience; inclusive of operational process, risk management and relationship management
• Structured and organised approach with attention to detail
• Resilient, adaptable and the ability to remain focused
• Able to work independently and make decisions, escalating where and when necessarily and appropriately
• Ability to communicate clearly at all levels, both written and verbal
• Advanced proficiency PowerPoint skills (tables, graphs, etc.)
• Advanced proficiency Excel skills (dashboard creation, pivot tables, lookups, Data Manipulation and etc)
• Generate and manage reports and performance statistics on a monthly basis and on ad hoc basis as and when required
• Basic understanding of computer hardware and peripherals, such as printers/scanners/projectors etc
• Computer literate with good and sounding understanding of IT related platforms

Shinn, HongYou Huang EA License No.: 02C3423 Personnel Registration No.: R1768063

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HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.