Job Scope:

• Handle inbound employee/cross-functional teams' inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues
• Provide reporting on work and escalate issues to Project Managers
• Process International Exits, Transfers, Onboarding, Leaves and Travel case
• Identify opportunities for process improvement and compile process information for Training
• Raise risks and issues to Project Management
• Gathering data and working with the employees/cross-functional teams to complete HR processing
• Prepare and deliver updates to management team on a weekly basis
• Serve as primary contact for processing needs and client inquiries on processing team SLAs
• Schedule and drive meetings with parties as needed
• Oversee the development of process documentation, track process changes and drive documentation updates according to team lead directives
• Create and maintain partnerships with geographically distributed HR Business Partners, Employee Relations specialists, and specialty HR Operations teams (Recruiting, Compensation, Finance, Benefits, Immigration, Payroll, Mobility, HR Information Systems)

Job Qualifications:

• Bachelor's Degree in Human Resource / Business Management / or equivalent
• Minimum 3 years of experience in Business Operations
• Workday, Salesforce experience is preferable
• Previous HR experience is a plus but not required; Solid Operations experience is preferable
• Good communication skills
• Excel experience including creating pivot reports, VLOOKUP's, and charts/graphs partnered with analytical and problem-solving experience is required
• Process mapping experience a plus

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

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